What kinds of products and services are offered by Skyo?
Skyo is an online service providing textbooks, and other school essentials to students.
Is there a charge to use the services provided by Skyo?
Yes, Skyo charges for the rental of its textbooks. This is the only fee students will be charged while utilizing the services of Skyo. The site does not sell students textbooks it only rents textbooks to students. The site will need to charge a rental fee. The rental fee is to ensure the company the student will be returning the textbook.
What forms of payment are accepted by Skyo?
Skyo accepts many forms of debit and credit as payment. Some of the payment methods accepted by Skyo are debit MasterCard, debit Visa, Visa, MasterCard, Discover, and American Express. At this time, PayPal is not an option for customers of Skyo.
Does Skyo have a return, refund, and exchange policy?
For those customers who rent their textbooks from Skyo, they will need to return the books. All currently rented textbooks can be found in the customer’s account at Skyo. Simply select the textbooks needing to be returned and print a prepaid FedEx label for return shipping. Returns need to be postmarked before the rental agreement comes due.
How long is the rental agreement for at Skyo?
The rental agreement for a textbook at Skyo varies. Students can rent a textbook for as little as thirty days and as long as one hundred twenty five days.
How do customers of Skyo contact customer support with questions?
Students with questions for customer support at Skyo can email the company directly at firstname.lastname@example.org. Students who want to speak with someone directly in customer service regarding an urgent matter can call customer support at 888-398-1977. The company does not list a postal address for students to write in their inquiry.
What is the shipping charge for textbooks at Skyo?
All standard shipping of textbooks at Skyo is free. The return shipping of all textbooks is free. Students should print out the label from the student’s account and go to the nearest FedEx office to return any textbooks. Skyo does offer expedited shipping. The fee for expedited shipping will vary depending on the number of textbooks being shipped to the student. The return fee remains the same.
What happens if one needs to keep a rental longer than the rental period?
Students who would like to extend the rental agreement of a textbook will need to pay for the extension. All extensions must be initiated prior to the end of the first rental agreement. Any student who does not extend the rental agreement prior to the end of the original agreement will be subject to late charges to his or her account.
What are the charges if a student does not return a rental on time?
The rental agreement for Skyo is similar to a library loaning one a book. If the textbook is lost, Skyo might charge the student full price for the book.